FAQs
Frequently Asked Questions (FAQs)
Everything you need to know about Yumeira Premium Jewelry — from delivery to durability.
1. What makes Yumeira Premium Jewelry unique?
Yumeira offers luxurious, waterproof, tarnish-free, hypoallergenic jewelry crafted with:
- Three layers of 18K gold plating
- High-grade stainless steel
- Premium cubic zirconia crystals
- Expert craftsmanship from Thailand
Our pieces are designed for everyday elegance and built to withstand UAE weather, humidity, sweat, beach days, and showers.
2. Do you deliver across Dubai and the UAE?
Yes! We provide FREE delivery across all Emirates with delivery in 1–3 business days.
📌 Shipping Policy: https://yumeira.com/policies/shipping-policy
3. What payment methods do you accept?
- Credit/Debit Cards (secure)
- Cash on Delivery (COD) across UAE
4. How do I place an order?
Simply visit: https://yumeira.com/
Choose your favorite pieces → Add to cart → Checkout.
It’s fast and secure.
5. Are your products safe for sensitive skin?
Absolutely.
All Yumeira jewelry is hypoallergenic, nickel-free, lead-free, and safe for daily wear — even for very sensitive skin.
6. What should I do if I receive a damaged or incorrect item?
Contact us within 7 days at sales@yumeira.com with clear photos.
Our team will help with a quick replacement or exchange.
7. Can I return or exchange my jewelry?
Yes, returns and exchanges are accepted within 7 days, as long as items are:
- Unused
- Undamaged
- In original packaging
📌 Return & Exchange Policy: https://yumeira.com/policies/refund-policy
8. How should I care for my jewelry?
Yumeira jewelry is waterproof and tarnish-free, but for best results:
- Avoid harsh chemicals and cleaning agents
- Wipe with a soft cloth after use
- Store in a dry place
Daily perfume, water, sweat, and humidity are safe.
9. Do you offer custom jewelry?
Not at the moment.
We offer premium ready-made collections curated to suit everyday luxury.
10. How can I track my order?
You will receive an email or SMS with your tracking ID once your order ships.
11. Can I cancel my order?
Yes, you may cancel before dispatch.
Once the order is shipped, cancellation is not possible.
12. Is your jewelry really waterproof?
Yes — 100%.
You can shower, wash hands, work out, swim, and enjoy everyday activities without worrying about fading or tarnishing.
13. What if I order the wrong size?
You can request an exchange within 7 days if the piece is unused and in original condition.
📌 Size Guide: https://yumeira.com/pages/size-guide
14. How can I contact customer support?
We’re always here to help.
📧 Email: sales@yumeira.com
🌐 Website: https://yumeira.com/
📱 WhatsApp: +971 56 598 2464
📸 Instagram: https://www.instagram.com/yumeirajewelry/
📘 Facebook: https://www.facebook.com/Yumeirajewelry/
🎵 TikTok: https://www.tiktok.com/@yumeirajewelry
👻 Snapchat: https://www.snapchat.com/add/yumeirajewelry
Thank you for choosing Yumeira Premium Jewelry
Where waterproof durability meets everyday elegance — made for UAE women who deserve premium shine without compromise.