Frequently Asked Questions (FAQs) – Yumeira Premium Jewelry

We understand you may have questions about our products and services. Here are answers to the most frequently asked questions:

1. What makes Yumeira Premium Jewelry unique?

Yumeira offers luxurious, waterproof, tarnish-free, and hypoallergenic jewelry crafted with three layers of 18K gold plating, stainless steel, and cubic zirconia crystals. All jewelry is expertly made in Thailand and is perfect for everyday elegance.

2. Do you deliver across Dubai and the UAE?

Yes! We offer free shipping throughout Dubai and all Emirates, with delivery within 2 to 4 business days.

3. What payment methods are available?

We accept secure online payments via credit/debit cards and Cash on Delivery (COD) across the UAE.

4. How can I place an order?

Simply visit our website at www.yumeira.com, choose your favorite jewelry pieces, add them to your cart, and proceed to checkout.

5. Are your products safe for sensitive skin?

Absolutely! All our jewelry is hypoallergenic, nickel-free, lead-free, and 100% safe for sensitive skin.

6. What should I do if I receive a damaged item?

If you receive a damaged or incorrect item, please contact us within 7 days at sales@yumeira.com with clear photos of the product, and we will assist you with a return or exchange.

7. Can I return or exchange my jewelry?

Yes, returns and exchanges are accepted within 7 days of delivery, provided items are unused, undamaged, and in original packaging with tags intact. For more details, visit our Return & Exchange Policy page.

8. How should I care for my jewelry?

To maintain your jewelry's beauty:

• Avoid contact with harsh chemicals.

• Clean gently with a soft cloth after use.

• Store in a dry place when not in use.

9. Do you offer custom or personalized jewelry?

Currently, we do not offer custom-made jewelry. Our carefully curated collections offer a variety of styles to suit your preferences.

10. How can I track my order?

After placing your order, you'll receive a tracking ID via email or SMS to monitor your shipment in real-time.

11. Can I cancel my order?

Orders can be canceled before dispatch by contacting our customer support team. Once dispatched, cancellations are not possible.

12. Is your jewelry waterproof?

Yes, our jewelry is 100% waterproof and designed for daily activities such as handwashing and showers without tarnishing.

13. What if I order the wrong size?

If you order the wrong size, you can request an exchange within 7 days of delivery. Ensure the jewelry is unused and in its original condition.

14. How can I contact customer support?

For customer support, contact us via:

📧 Email: sales@yumeira.com 🌐 Website: www.yumeira.com

Thank you for choosing Yumeira Premium Jewelry – where elegance meets everyday convenience in Dubai and the UAE!