Return & Exchange Policy

Last updated: 27 September 2026

You can return or exchange an item within 7 days of delivery if it arrived faulty, if we sent the wrong item, or if the size does not fit. Start by messaging us on WhatsApp at +971 56 598 2464 with your order number. If the problem is our fault, we cover the return shipping and you are not out of pocket. Separately, every piece carries a 6 month warranty against manufacturing defects, which runs long after the 7 day window closes.

1. The policy in short

Return window	7 days from the date of delivery
Accepted reasons	Faulty item, wrong item sent, damage in transit, size does not fit
Not accepted	Change of mind, worn items, missing packaging, misuse damage
Condition required	Unused, undamaged, in the original packaging with tags
How to start	WhatsApp +971 56 598 2464 or sales@yumeira.com with your order number
Return shipping	We pay when the fault is ours. You pay for a size exchange.
Refund to card	Back to the same card through Stripe
Refund on Cash on Delivery	Bank transfer to your UAE account, or store credit if you prefer
Refund timing	Within 7 to 10 business days of the item reaching us
Separate from	The 6 month warranty, which covers manufacturing defects and fading

2. What we accept

Within 7 days of delivery, we accept a return or exchange in these situations:

• The item is faulty. A broken clasp, a loose or missing stone, a plating flaw, or anything that was wrong when it reached you.
• We sent the wrong item. The piece, colour or size does not match what you ordered.
• The item was damaged in transit. The parcel or the piece arrived damaged.
• The size does not fit. Rings, bracelets and anklets can be exchanged for a different size, subject to availability.

In every case the item must be unused, undamaged and in its original packaging with tags. Try a ring or bracelet on carefully before deciding, because a piece that has been worn out of the house cannot be returned.

3. What we do not accept

We also cannot accept:

• Items that have been worn, resized elsewhere, or altered
• Items returned without their original packaging or tags
• Damage caused by misuse, accidents, harsh chemicals or deliberate abrasion
• Normal surface scratching from everyday wear
• Requests made more than 7 days after delivery, which fall under the warranty instead if they concern a defect

4. How to start a return

Step	What happens
1. Message us	WhatsApp +971 56 598 2464 or email sales@yumeira.com within 7 days of delivery. Include your order number, which item, and what the problem is.
2. Send photos	For a faulty, damaged or incorrect item, send clear photos of the piece and the packaging. This is usually enough for us to approve the return on the spot.
3. We confirm	We reply within 24 hours with approval and the return instructions, including where to send the item or how collection will be arranged.
4. Send the item back	Pack it in its original packaging. Keep the tracking number until the return is complete.
5. Refund or exchange	Once the item reaches us and passes inspection, we issue the refund within 7 to 10 business days, or dispatch the exchange.

Do not send an item back before we approve it. Unannounced returns can go missing, and we cannot process what we cannot identify.

5. Who pays return shipping

Situation	Who pays
Faulty item	Yumeira pays
Wrong item sent	Yumeira pays
Damaged in transit	Yumeira pays
Size exchange	You pay to send it back. We pay to send the replacement out.

When the fault is ours, you are never out of pocket. We arrange the return through our delivery partner, Posta Plus, or reimburse the cost you paid, whichever is simpler in your case.

6. Refunds, including Cash on Delivery

If you paid by card

The refund goes back to the same card through Stripe, our payment processor. We process it within 7 to 10 business days of receiving and inspecting the item. Your bank may then take a few more days to show it on your statement, which is outside our control.

If you paid Cash on Delivery

There is no card to refund, so we transfer the amount to your UAE bank account. We will ask for your account holder name and IBAN when we approve the return. If you would rather have store credit, tell us and we will issue that instead, usually on the same day.

What the refund covers

• The price you paid for the returned item
• Any delivery charge you paid, when the return is due to our error. Standard UAE delivery is free, so in most cases there is nothing extra to return.

7. Returns on discounted orders

If you used a multi-item discount such as YUM15, which applies when you buy two or more pieces, returning one item can take the order below the qualifying quantity. In that case the discount no longer applies to the items you keep, and the refund is calculated on what you actually paid for the returned piece after the discount was applied, not its full listed price.

We explain the exact figure before processing the refund, so you always know what you are receiving and why.

8. Exchanges and sizing

Exchanges depend on stock at the time your return reaches us. If the size or piece you want is unavailable, you can choose a different item of the same value, or take a refund, or accept store credit. We will not leave you waiting on a restock unless you ask us to.

Sizing questions are easier to solve before ordering. Send us the measurement of a ring or bracelet you already wear and we will tell you which size matches. Most size exchanges are avoidable with one WhatsApp message.

9. Returns compared with the warranty

	Return and exchange	6 month warranty
Time limit	7 days from delivery	6 months from delivery
Covers	Faulty, wrong or damaged items, and size issues	Manufacturing defects and fading under normal daily wear
Condition needed	Unused, original packaging and tags	Normal wear is expected. Packaging is not required.
Outcome	Refund or exchange	Replacement or refund

If your piece develops a fault two months after delivery, the return window has closed but the warranty has not. Send us a photo on WhatsApp and we will handle it under the warranty.

10. Your rights under UAE law

Nothing in this policy limits your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection, its executive regulation, or Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means. Where this policy offers less than the law requires in a specific situation, the law applies.

We are not trying to write our way out of responsibility. If an item we sold you is defective, we fix it, replace it, or refund it.

11. Contact and escalation

WhatsApp and phone	+971 56 598 2464
Email	sales@yumeira.com
Response time	Within 24 hours, usually the same day
Operated by	Hootivo Digital Marketing Services LLC
Trade licence	No. 2646849.01, Sharjah Media City (Shams) Free Zone Authority
Registered address	Sharjah Media City, Sharjah, United Arab Emirates

If we cannot resolve your complaint, you can raise it with the Consumer Protection Department at the UAE Ministry of Economy on 800 1222, or with the Department of Economic Development in your emirate. We would much rather sort it out directly first, and in practice that is almost always faster.

Related pages: Shipping Policy, Privacy Policy, Terms and Conditions, FAQs, Contact.