Return & Exchange Policy – Yumeira Premium Jewelry

At Yumeira Premium Jewelry, customer satisfaction is our top priority. We deliver high-quality jewelry crafted with care, but if you are not fully satisfied with your purchase, you may return or exchange eligible items within 7 days of delivery.

1. Eligibility

• Items must be unused, undamaged, and in original packaging with tags and certificates.

• Custom or personalized items are not eligible for return unless defective.

2. Accepted Reasons

• Defective or damaged items upon delivery.

• Incorrect items received.

• Size issues (rings, bracelets, or other size-specific jewelry).

3. Non-Returnable Items

• Items without original packaging/tags.

• Custom or personalized jewelry.

• Worn or damaged jewelry caused by misuse.

4. Return Process

• Contact us within 7 days at sales@yumeira.com or call our customer service.

• Provide your order number and photos (if defective/incorrect).

• Our team will review and provide instructions.

5. Refunds

• Refunds will be issued back to the original payment method whenever possible.

• Store credit may be offered if preferred by the customer.

• Refunds are processed within 7–10 business days after we receive the item.

6. Exchanges

• Exchanges depend on availability.

• If the item is unavailable, customers may choose another item or receive a refund/store credit.

7. Shipping Costs

• Customers are responsible for return shipping costs.

• If the return is due to our error (defective or incorrect item), Yumeira covers all shipping charges.

8. Contact Information
📧 Email: sales@yumeira.com
🌐 Website: www.yumeira.com
📍 Business Address: Jumeirah 1, Dubai, United Arab Emirates