Return and Exchange Policy – Yumeira Premium Jewelry

At Yumeira Premium Jewelry, customer satisfaction is our utmost priority. We take pride in delivering premium-quality jewelry to exceed your expectations. If, for any reason, you are not fully satisfied with your purchase, we offer a straightforward return and exchange process in line with Dubai and UAE consumer regulations. Please review our policy carefully:

1. Eligibility for Returns & Exchanges

• Returns and exchanges are accepted within 7 days from the date of delivery.

• Items must be unused, undamaged, and in their original packaging, including all tags and certificates.

• Custom-made or personalized items are non-returnable unless defective.

2. Accepted Reasons for Returns & Exchanges We accept returns and exchanges under the following circumstances:

• Items received are defective or damaged upon delivery.

• Incorrect items delivered.

• Size-related issues (rings, bracelets, or other size-specific jewelry).

3. Non-Returnable Items

• Items without original packaging or tags.

• Custom or personalized jewelry.

• Jewelry showing signs of wear or damage caused by improper use.

4. Return & Exchange Process Step 1: Contact us within 3 days of receiving your order via email at sales@yumeira.com or call our customer service. Step 2: Provide your order number, contact details, and clear photos of the item if it is damaged or incorrect. Step 3: Our team will review your request and guide you through the return/exchange procedure.

5. Refund Method

• Refunds will be issued as store credit or via the original payment method.

• Refunds are processed within 7-10 business days upon receipt of the returned item.

6. Exchange Terms

• Exchanges are subject to availability.

• If the desired replacement is unavailable, customers can choose another item of equal value or receive store credit.

7. Shipping Costs

• Return shipping costs are the customer's responsibility unless the return is due to an error by Yumeira Premium Jewelry (e.g., incorrect or defective item).

• Shipping charges for replacement items in case of exchange will be covered by Yumeira Premium Jewelry.

8. Contact Us For any queries regarding returns or exchanges, please reach out to us:

📧 Email: sales@yumeira.com 🌐 Website: www.yumeira.com

Thank you for choosing Yumeira Premium Jewelry – where elegance meets reliability.