Terms and Conditions

Last updated: 27 September 2026

These terms govern your use of yumeira.com and every order you place with us. By placing an order or ticking the agreement box at checkout, you accept them. They are written to be read, not to hide anything, and nothing in them takes away rights you hold under UAE consumer protection law.

1. Who you are dealing with

Store	Yumeira Premium Jewelry, yumeira.com
Operated by	Hootivo Digital Marketing Services LLC
Legal form	Limited Liability Company
Trade licence	No. 2646849.01, issued by Sharjah Media City (Shams) Free Zone Authority, Government of Sharjah
Licensed activities	E-commerce through websites (4791.10) and retail sale over the internet (4791.02)
Registered address	Sharjah Media City, Sharjah, United Arab Emirates
Email	sales@yumeira.com
Phone and WhatsApp	+971 56 598 2464
Markets served	United Arab Emirates only

In these terms, "we", "us" and "Yumeira" mean Hootivo Digital Marketing Services LLC trading as Yumeira Premium Jewelry. "You" means the person placing the order.

2. Acceptance and eligibility

By browsing this website, placing an order, or ticking the agreement box at checkout, you confirm that you accept these terms. If you do not accept them, please do not place an order.

You must be at least 18 years old to buy from this store. By ordering you confirm that you are, and that the delivery and contact details you have entered are accurate and belong to you or to someone who has agreed to receive the parcel.

3. Our products and how we describe them

Yumeira sells 18K gold plated stainless steel jewellery, manufactured in Thailand and shipped to you from within the UAE.

What our product claims mean

• Gold plated, not solid gold. Our pieces are 18K gold plated over a stainless steel core. They are never described, sold or valued as solid gold.
• Stones are cubic zirconia. Stone set pieces use high grade cubic zirconia, not diamonds or precious gemstones.
• Waterproof means water resistant in daily use. Our pieces are built to handle showering, hand washing, sweat, swimming pools and the sea. No jewellery is indestructible, and harsh chemicals, chlorine tablets, bleach, cleaning products and deliberate abrasion will damage a plated finish.
• Tarnish resistance. Our pieces are made to resist the tarnishing and fading that affect brass based jewellery in UAE heat and humidity. No plated finish is permanent.
• Skin safety. Our pieces are made without nickel in the plating process, and a representative sample tested by TÜV Rheinland in Thailand under report number 242147025-03 showed no detected nickel release, lead or cadmium against EU REACH standards. That report covers a representative sample rather than every individual item, and individual skin sensitivity varies, so we do not claim that any piece is allergy proof.

Images and appearance

We photograph and describe our pieces as accurately as we can. Screen calibration, lighting and scale mean the colour and size you see on your device can differ slightly from the piece in your hand. Minor variation of this kind is not a defect. If you want to see a piece in natural light before ordering, message us on WhatsApp and we will send additional photos or a short video.

Stock

Listings depend on stock. If an item you ordered is unavailable, we contact you and offer an alternative, a wait, or a full refund. We choose whichever you prefer rather than deciding for you.

4. How an order becomes a contract

Placing an order on this website is an offer to buy. A contract is formed when we confirm the order and dispatch it, not at the moment you click the button. This applies to both card and Cash on Delivery orders.

For Cash on Delivery orders, payment is made to the courier on arrival rather than at checkout. The order is still a binding offer from you, and we may contact you to confirm it before dispatch.

We may decline or cancel an order where:

• The item is out of stock
• The address or contact details are incomplete, invalid or cannot be verified
• There has been a pricing or listing error
• The order appears fraudulent or abusive, including a pattern of refused Cash on Delivery parcels
• Delivery is requested outside the United Arab Emirates

If we cancel an order you have already paid for, you receive a full refund.

5. Pricing and discounts

All prices are shown in UAE Dirhams (AED) and include any applicable taxes. Delivery is free across the UAE, so the total at checkout is the total you pay. There are no packaging fees, handling fees or Cash on Delivery surcharges.

Prices can change at any time, but the price that applies to your order is the price displayed when you placed it. A later increase or decrease does not affect an order already placed.

Discount codes apply only as stated. Our multi-item code YUM15 gives 15 percent off when you buy two or more pieces. Discount codes cannot be combined with each other unless we say so explicitly. If you return an item and the remaining order no longer meets the conditions of a discount, the discount is recalculated, as set out in our return and exchange policy.

Obvious pricing errors, such as a piece listed at a fraction of its normal price because of a system fault, do not bind us. In that situation we contact you, explain what happened, and offer the correct price or a full refund.

6. Payment

We accept two payment methods:

• Card payment at checkout, processed by Stripe on Stripe's own secure systems. Your card details are never transmitted to us or stored by us.
• Cash on Delivery, paid to the courier when the parcel arrives, anywhere in the UAE, with no surcharge.

If you refuse a Cash on Delivery parcel at the door, the order is cancelled and you are not charged. We do not invoice for refused deliveries. Repeated refusals may lead us to decline future Cash on Delivery orders from the same account or address, though card payment would remain available.

7. Cancelling an order

If you need to cancel, message us on WhatsApp as soon as possible with your order number. We dispatch within 1 to 2 business days, so the window is short. Where the parcel has not yet left us, we will do our best to stop it and cancel at no cost to you. We look at each request individually rather than applying a blanket rule.

Once an order has been dispatched, it can no longer be cancelled, and the return and exchange policy applies instead.

8. Delivery

Delivery is free to all seven emirates. Orders are dispatched within 1 to 2 business days of confirmation and delivered within 2 to 4 business days in total, by our courier partner Posta Plus. We do not deliver outside the UAE.

You are responsible for giving us a complete and accurate address, including building or villa name, unit number, area and a mobile number you answer. We are not responsible for delays caused by incorrect or incomplete details, though we will always help sort them out where we can. Full terms are on the shipping policy page.

Risk in the goods passes to you when the parcel is delivered to you or to the address you provided. If a parcel is lost in transit before that point, we replace it or refund it in full.

9. Returns and exchanges

You may return or exchange an item within 7 days of delivery if it is faulty, if we sent the wrong item, if it was damaged in transit, or if the size does not fit. Items must be unused and in their original packaging with tags.

Refunds on card orders go back to the same card through Stripe. Refunds on Cash on Delivery orders are made by bank transfer to your UAE account, or as store credit if you prefer. Refunds are processed within 7 to 10 business days of the item reaching us. Full terms, including who pays return shipping, are on the return and exchange policy page.

10. Warranty

Every piece carries a 6 month warranty from the date of delivery, covering manufacturing defects and fading under normal daily wear. If a fault appears, send us a photo on WhatsApp with your order number and we will arrange a replacement or a refund.

The warranty does not cover:

• Damage from misuse, accidents, or deliberate abrasion
• Damage from harsh chemicals, chlorine tablets, bleach or cleaning products
• Normal surface scratching from everyday wear
• Loss or theft
• Alterations or repairs carried out by anyone else

The warranty runs alongside the 7 day return window, not instead of it. A fault that appears in month three is a warranty matter, even though the return window has closed.

11. Your rights under UAE law

Nothing in these terms limits or excludes your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection and its executive regulation, or Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means. Where any term here offers you less than the law requires, the law applies and that term does not.

12. Using this website

You may browse, order and share our pages freely. You may not:

• Copy, scrape or republish our content for commercial use
• Attempt to disrupt, probe or gain unauthorised access to the site or its systems
• Place fraudulent orders or use payment details that are not yours
• Submit false, abusive or misleading content through forms, reviews or messages

We may suspend access or decline service where these terms are broken.

13. Intellectual property

The Yumeira name, logo, website design, written content and page layouts are owned by us. Product photography and video are either produced by us or used under licence from our manufacturing partner. All of it is protected, and none of it may be copied, reproduced, resold or republished without our written permission.

You may share links to our pages and use our images when writing about the brand, provided you credit Yumeira and do not present the content as your own or use it to sell competing products.

14. Limitation of liability

We are responsible for supplying goods that match their description and are free from manufacturing defects, and for putting things right when they are not, through repair, replacement or refund as set out above.

To the extent permitted by UAE law, we are not liable for indirect or consequential loss, such as loss of profit, loss of opportunity, or distress arising from a delayed delivery. Our total liability in connection with any order is limited to the amount you paid for that order.

Nothing here excludes liability that cannot be excluded under UAE law, including liability for death or personal injury caused by our negligence, or for fraud.

15. Events outside our control

We are not liable for delays or failures caused by events beyond our reasonable control, including courier network disruption, extreme weather, public holidays, government action, strikes, power or internet failures, or platform outages affecting Shopify or Stripe. Where such an event occurs, we contact you, keep you informed, and offer a refund if the delay becomes unreasonable.

16. Privacy

We handle personal data as described in our privacy policy, in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. That page explains what we collect, who processes it, how long we keep it, and how to request access or deletion.

17. Changes to these terms

We update these terms when our practices, providers or obligations change. The date at the top shows the current version. The terms that apply to your order are the ones published when you placed it, so a later change does not alter an order already made.

If any part of these terms is found to be unenforceable, the rest continues to apply.

18. Governing law and disputes

These terms, and any dispute arising from them or from an order, are governed by the laws of the United Arab Emirates, and are subject to the jurisdiction of the competent UAE courts.

Before that stage, please contact us. Most issues are resolved in a single WhatsApp exchange. If we cannot resolve it between us, you can raise it with the Consumer Protection Department at the UAE Ministry of Economy on 800 1222, or with the Department of Economic Development in your emirate.

19. Contact

WhatsApp and phone	+971 56 598 2464
Email	sales@yumeira.com
Response time	Within 24 hours, usually the same day
Registered address	Hootivo Digital Marketing Services LLC, Sharjah Media City, Sharjah, United Arab Emirates

Related pages: Privacy Policy, Return and Exchange Policy, Shipping Policy, FAQs, Contact.