Shipping Policy
Delivery is free everywhere in the UAE, with no minimum order. We dispatch within 1 to 2 business days and your parcel reaches you within 2 to 4 business days of order confirmation. Orders are carried by Posta Plus, and you receive a tracking ID the moment your parcel leaves us. You can pay by card at checkout or Cash on Delivery when the parcel arrives.
On this page
1. Shipping at a glance
| Delivery cost | Free across the UAE, no minimum order |
|---|---|
| Where we ship | All seven emirates. We do not ship outside the UAE. |
| Dispatch | Within 1 to 2 business days of order confirmation |
| Delivery | Within 2 to 4 business days of order confirmation |
| Courier | Posta Plus |
| Tracking | Tracking ID sent when your parcel is dispatched |
| Payment | Card at checkout through Stripe, or Cash on Delivery |
| Cash on Delivery fee | None. You pay exactly the order total at the door. |
| Packaging | Presentation packaging on every order, at no extra cost |
2. Where we deliver
We deliver to all seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. This includes residential addresses, offices and building receptions.
We do not ship outside the United Arab Emirates. Orders cannot be placed for delivery to Saudi Arabia, Oman, Qatar, Kuwait, Bahrain or any other country. Keeping fulfilment domestic is what lets us offer free shipping and 2 to 4 day arrival rather than the two to three weeks typical of overseas jewellery orders.
3. Dispatch and delivery timing
| Stage | How long |
|---|---|
| We pack and dispatch your order | 1 to 2 business days from order confirmation |
| Posta Plus delivers it to you | 1 to 2 business days after dispatch |
| Total | 2 to 4 business days from order confirmation |
Business days are Monday to Friday. Saturdays, Sundays and UAE public holidays are not counted, so an order confirmed on a Thursday evening will normally be dispatched early the following week.
During Ramadan, Eid, national holidays and peak shopping periods, courier networks across the UAE run slower than usual and delivery can take an extra day or two. We do not hide this behind a promise we cannot keep. If your order is going to be late, we tell you rather than leaving you to check the tracking.
4. Cost and payment
Delivery is free on every order, to every emirate, with no minimum spend. The price shown on the product page is the price you pay. There are no packaging fees, handling fees, fuel surcharges or hidden extras at checkout.
Paying by card
Card payments are processed by Stripe on Stripe's own secure systems. Your card details are never transmitted to us or stored by us.
Cash on Delivery
You can choose Cash on Delivery at checkout and pay the courier when the parcel arrives. There is no Cash on Delivery surcharge. Because delivery itself is free, the amount you hand over is exactly the order total shown at checkout, to the fils.
5. Getting your address right
Most delayed deliveries in the UAE are caused by incomplete addresses rather than courier problems. There is no residential postal delivery here and most buildings have no street number, so the driver navigates by area and landmark, then calls you.
Please include: building or villa name, apartment or villa number, street or community name, area or district, emirate, and a mobile number you actually answer. A nearby landmark helps.
If you realise after ordering that the address is wrong or incomplete, message us on WhatsApp straight away. We can correct it before dispatch at no cost. Once the parcel is with the courier, changes are harder and may add a day.
6. Tracking your order
You receive an order confirmation by email or SMS as soon as your order is placed. When the parcel is dispatched, you receive a Posta Plus tracking ID so you can follow it.
Tracking sometimes takes a few hours to activate after dispatch, which is normal. If it has not moved 24 hours after you received the tracking ID, message us with your order number and we will chase the courier ourselves rather than asking you to do it.
We may also call or message you before dispatch to verify the address or confirm a Cash on Delivery order. This is a normal check, not a problem with your order.
7. Missed deliveries and refused parcels
If you are not available
The driver calls the mobile number on your order before delivering. If they cannot reach you, the parcel is held and another attempt is arranged. If we need to reschedule, we contact you first and agree any cost with you before anything is re-sent. We will never add a charge to your order without telling you.
If you refuse a Cash on Delivery parcel
The order is cancelled and you are not charged anything. No fee, no penalty, no follow up invoice. We would still like to know what went wrong, so if something changed or the order was placed by mistake, a quick message helps us improve.
8. Late, lost or damaged parcels
| Problem | What we do |
|---|---|
| Parcel has not arrived within the expected window | Message us with your order number. We take it up with Posta Plus directly and keep you updated until it is resolved. |
| Tracking has stopped updating | Same route. We investigate with the courier rather than asking you to contact them. |
| Parcel is lost in transit | We send a replacement, or issue a full refund if you prefer. The loss is ours to carry, not yours. |
| Item arrived damaged | Send photos of the item and packaging within 7 days. We replace it or refund it in full, and we cover return shipping. See the return and exchange policy. |
9. Packaging
Every order arrives in presentation packaging at no extra cost, so a piece bought for yourself and a piece bought as a gift look identical on arrival. Parcels are unbranded on the outside, which matters when you are having a gift delivered to the person receiving it.
If you are sending a gift directly to someone else, enter their name and address as the delivery details. Choose card payment rather than Cash on Delivery in that case, since otherwise the recipient would be asked to pay the driver.
10. Contact
| WhatsApp and phone | +971 56 598 2464 |
|---|---|
| sales@yumeira.com | |
| Response time | Within 24 hours, usually the same day |
| Operated by | Hootivo Digital Marketing Services LLC |
| Trade licence | No. 2646849.01, Sharjah Media City (Shams) Free Zone Authority |
| Registered address | Sharjah Media City, Sharjah, United Arab Emirates |
Question about a delivery?
Send us your order number and we will check it with the courier.
Ask on WhatsAppRelated pages: Return and Exchange Policy, Privacy Policy, Terms and Conditions, FAQs, Contact.